CBSA service notice · OutageResolved
TCC26-0160Outage on eManifest portal on Nov 1
Please note we have identified an issue affecting some clients, resulting in error messages or documents remaining in an "Updating" status within the eManifest Portal.
- Ticket
- TCC26-0160
- Type
- Outage
- Systems
- eManifest portal
- When
- Nov 1, 2:30 – 7:15 am
- Length
- 4 h 45 min
- Status
- Resolved
- CBSA’s notice
- Nov 1, 5:53 am
What to do
The issue is resolved and clients can revert to normal procedures.
What happened
Please note we have identified an issue affecting some clients, resulting in error messages or documents remaining in an "Updating" status within the eManifest Portal.
As a temporary workaround, we ask clients to avoid selecting the Mountain or Pacific time zones when submitting documents through the portal. Please select the time zone closest to the location of the port of entry.
We will provide further updates as soon as more information becomes available and will notify clients once the issue has been resolved.
Thank you for your continued cooperation as we work to resolve this issue.
Updates
- CBSANoticeNov 1, 5:53 am
- CBSAResolvedNov 1, 7:28 am
Sources: service notices from the Canada Border Services Agency and the Canadian Food Inspection Agency; Adhoc. Times are Eastern. Also as Markdown.
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